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Terms & Conditions

Our Contact Details

The Mad Hatter
42 Princess Street
BA20 1EQ

Tel 01935 471545

Vat Reg No. 378 4125 75

Opening Times

Monday – Friday 10:00 – 17:30

Saturday 09:30 – 17:30

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout & Pay’ and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit and debit cards.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

UK Standard Delivery – £5.95

  • First class, delivery within 3-5 days.
  • We cannot be held responsible for any delay, loss or damage caused by Royal Mail or other couriers.

Next Working Day on orders before 12pm – £12.99

  • Orders must me received before 12noon.
  • We cannot be held responsible for any delay, loss or damage caused by Royal Mail or other couriers.

Collect from Shop – FREE

  • If you select this option,
  • we’ll send you an email when it’s ready for to be collected.

Additional Delivery Costs

  • Please be aware that some items that we sell, such as the animated Halloween horror props, will incur an extra delivery cost. This is due to the larger size and weight of these items, but where applicable any additional costs are clearly shown in the product information.

Please Call 01935 471545 if you require anymore information.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For all orders 20% VAT is included. Item that are VAT free will not show this amount.

Credit Card Security

When an order is placed via our website the payment is taken by our secure payment gateway, PayPal. No payment is taken by us, therefore no card details are stored on our website or servers.

Privacy Policy

We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We will refund any item that is unused or unworn and is in its original packing. Send it back using Royal Mail Registered Post within 7 days. We will refund the cost of the item, however we do not refund postage fees.

Please Note: Due to hygiene purposes we do not accept returns for items such as masks, wigs and hats.

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