Contact Details

The Mad Hatter
42 Princes Street
Yeovil
Somerset
BA20 1EQ

Tel 01935 471545

Vat Reg No. 378 4125 75

Registered address: 1 Cornhill, Illminster TA19 0AD

Company Number: 13319952

Opening Times

Monday – Friday 10:00 – 17:00

Saturday 09:30 – 17:00

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout & Pay’ and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit and debit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we dispatch your order to you. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Standard Delivery (UK Mainland) – £4.99

• To be classed as same day dispatch orders must be placed by 10:00am.
• Delivery within 5 Working days.
• We cannot be held responsible for any delay, loss or damage caused by Royal Mail or other couriers.

Quicker Delivery (UK Mainland) – £6.99

• To be classed as same day dispatch orders must be placed by 10:00am.
• Delivery within 2 Working days.
• We cannot be held responsible for any delay, loss or damage caused by Royal Mail or other couriers.

Next Working Day Delivery (UK Mainland) – £9.99

• To be classed as same day dispatch orders must be placed by 10:00am.
• We cannot be held responsible for any delay, loss or damage caused by Royal Mail or other couriers.

Collect from Shop – FREE

• Visit our Yeovil store for an easy and convenient click and collect experience. Simply place your order online and we’ll send you an email when it’s ready for pickup.

Additional Delivery Costs

• Please be aware that some items that we sell, such as the animated Halloween horror props, will incur an extra delivery cost. This is due to the larger size and weight of these items, but where applicable any additional costs are clearly shown in the product information.

Please Call 01935 471545 if you require anymore information.

Tax Charges

All orders are charged at the current UK VAT rate and included in the price you see. Items that are VAT free will not show this amount.

Credit Card Security

When an order is placed via our website the payment is taken by our secure payment gateway, PayPal. No payment is taken by us, therefore no card details are stored on our website or servers.

Privacy Policy

We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes

Cosmetic Eye Accessory

I intend to use the cosmetic eye accessories for cosmetic colour change purposes only and not to correct any eye defect of sight or refractive error.

I do not suffer from any on the following:

• Any eye infections (e.g. Conjunctivitis)
• Any corneal conditions (e.g. Keratitis)
• Any allergic eye conditions (e.g. Hayfever)
• Any chronic eye conditions (e.g. Glaucoma)

I understand I must read the instructions enclosed in the pack before use. The instructions will be either written on the inside of the box or on a leaflet giving instructions and guidance for the safe wearing, removal and care of my new cosmetic eye accessories.

I am aware to immediately remove my cosmetic eye accessories if I experience any undue irritation. Discomfort, excess watering, redness to the eye, blurry/fluctuating vision.

I understand the need for regular periodic check-ups with an eye care practitioner.

I understand and acknowledge that the cosmetic eye accessories are NOT classified as medical devices, they are considered suitable for those with normal, healthy eyes, and can confirm all the above to be true and accurate.

If you are in any doubt whatsoever as to whether cosmetic eye accessories are suitable for you, please consult your own medical or eye care practitioner. I confirm by buying them I am over the age of 18.

Fireworks

We sell fireworks and sparklers all year round and you are legally allowed to use them all year. Apart from the dates below it is illegal to set off fireworks between the hours of 23:00 – 07:00.

• 15th October to 10th November;
• 26th to 31st December; and
• 3 days before Diwali and Chinese New Year

Returns Policy

Before you wish to return an order it is vital you contact us so we can confirm the item can be returned. If the item can be returned we will provide you with an RAN number (returns authorisation number). Without this we are unable to process any refunds for items returned.

Items will only be refunded that is unused or unworn and is in it’s original packing and condition and with the RAN number provided by us. If an item is not returned in it’s original packing & condition we will contact you to advise. We will refund the cost of the item(s), however we will not refund any postage costs. Please ensure your RAN number is included with your return.

Please Note: Due to hygiene purposes we do not accept returns for items such as masks, wigs, tights & coloured lenses/cosmetic eye accessories.